Returns & Refunds Policy
At Alice Fornari, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward returns and refunds process outlined below:
Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Initiating a Return: To initiate a return, please contact our customer service team within 15 days of receiving your order. You can reach us via service@https://www.alicefornari.com.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item received, item arrived damaged).
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return your item(s).
Refunds
- Processing Time: Refunds will be processed within 15 of days days upon receipt of the returned item(s). Please note that it may take some time for the refund to appear in your bank or credit card statement.
- Refund Method: Refunds will be issued via the original payment method used for the purchase. If the original payment method is not available (e.g., credit card expired), refunds will be issued via an alternative method agreed upon with the customer.
- Non-Refundable Items: Certain items are not eligible for return or refund, including [list of non-refundable items].
Exchanges
Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, please initiate a return for the unwanted item and place a new order for the item you desire.
Contact Us
If you have any questions or concerns about our Returns & Refunds Policy, please contact our customer service team at service@https://www.alicefornari.com. We are here to assist you and ensure that your shopping experience with us is a positive one.